Enterprise Agreement Guidelines

Employee Assistance Program

  1. Acknowledging that issues may affect an employee’s performance at work, employees may access the Employee Assistance Program (EAP) for personal or work related problems in accordance with clause 69 of the Enterprise Agreement.
  2. An employee’s immediate family and/or household member may also access the EAP.
  3. The EAP is a confidential, independent counselling service provided by an external service provider with a network of associated counsellors across Australia.
  4. All counsellors are professionally qualified psychologists or social workers experienced in helping people solve their problems.  A counsellor is able to discuss a problem with a person sympathetically, constructively, impartially and in strict confidence.
  5. Employing Members and their employees can arrange for an EAP counsellor to attend their electorate office to support MOP(S) Act employees following natural disasters or traumatic incidents; or to provide information on dealing with traumatised or difficult constituents.

Access to EAP

  1. The EAP may be accessed for assistance with a wide range of work related and/or personal problems including:
    1. conflict at work;
    2. work performance issues;
    3. personal and career direction;
    4. stress and pressure;
    5. anxiety and depression;
    6. personal trauma and grief;
    7. financial and legal problems;
    8. alcohol, drug or gambling problems;
    9. child and family concerns; and
    10. marital and relationship problems.
  2. Employees may access up to three counselling sessions per issue in a 12 month period (the first plus two follow-up sessions).
  3. If the EAP service provider recommends additional EAP counselling, in addition to the entitled sessions at paragraph 7, the EAP service provider will seek the agreement from the relevant Entitlements Manager.  In seeking the Entitlements Manager’s agreement, the EAP service provider will respect the confidentiality of the employee.
  4. The Department incurs costs for ‘no show’ appointments or where cancellation is not made at least 24 hours prior to the appointment.  Where this occurs the unattended/late cancelled appointment will count as one session for the employee concerned.
  5. It is up to the employee to make his or her own appointment to see a counsellor in a convenient location.
  6. If an EAP counsellor is not readily available in a person’s local area:
    1. it may be possible to arrange a time when the person and a counsellor are available to discuss the situation over the telephone; or
    2. the counsellor may be able to refer the person to an appropriate affiliated service provider in the person’s local area.
  7. Contact details for the current EAP service provider are available on the Ministerial and Parliamentary Services intranet or can be obtained from the Staff Help Desk.
  8. If employees are unsure whether the EAP service provider can assist them, the employee may ring and outline his or her problem with a counsellor before making an appointment.


  1. All counselling is strictly confidential.
  2. No person other than those in attendance at the session will know what was discussed or the outcome.
  3. The EAP service provider supplies the Department with aggregate statistics and trends but not personal information.
  4. If an employee feels it is important for the Department to be aware of his or her circumstances, then the employee may sign a confidentiality waiver authorising the EAP service provider to inform the Department of the issue.


  1. EAP counselling is free to employees, their immediate families and/or household members.
  2. In some situations, an EAP counsellor may suggest that specialised counselling may be of benefit.  In these circumstances, the counsellor will make every effort to recommend a service provider that is either free, covered by health insurance or has a fee scale based on the employee’s ability to pay.
  3. Any counselling that may be required in addition to paragraphs 7 and 8 will not be paid by the Department but is the sole responsibility of the employee, their immediate families and/or household members as applicable.

Leave to attend appointments

  1. Employees may use personal or annual leave to attend EAP appointments.
August 2012