COMCAR Client Newsletter September 2016

Key Point:
  • Operating Procedures for Car-with-Driver Services in Canberra

Operating Procedures for Car-with-Driver Services in Canberra

In order to ensure the most effective use of the resources available in Canberra to meet the needs of the 45th Parliament, COMCAR would like to confirm the following operating procedures for its car-with-driver services.

As you would be aware, a Parliamentary Shuttle service operates in sitting weeks and is managed by the Transport Offices of each House Department using COMCAR resources. The shuttle will only operate when the Transport Offices are open, with the officers of the relevant House Department able to advise you of these times.

Should you wish to make a reservation for the shuttle (outside of Transport Office opening hours), please phone COMCAR’s National Reservations Centre on 131 847. These reservations will then be allocated to the relevant Transport Office on your behalf, for servicing with a shuttle vehicle.

All shuttle reservations should be for point‑to‑point journeys only. Under the provision of services provided to you as a Parliamentarian, a break in journey is permitted, provided the break is for no longer than 30 minutes’ duration. If the break in journey is greater than 30 minutes, the vehicle must be released and a new reservation made for the next journey.

COMCAR operates with a casual driving workforce who are engaged on an as required basis relative to the number of reservations for the following day. Whilst we make every effort to utilise COMCAR drivers and vehicles to meet all reservations, there may be instances where we do not have the vehicle capacity and therefore, in line with normal practice, some reservations may be allocated to third party service providers.

Please note that for reservations made at short notice, i.e. with less than four hours’ notice, or made after 8pm in the evening, it may not be possible to allocate a COMCAR resource and a hire car or taxi may need to be allocated. COMCAR makes a significant effort to minimise its use of hire cars and taxis in metropolitan areas.

In the event of there being greater demand than COMCAR resources can accommodate, the Commonwealth Order of Precedence is used to determine which clients are assigned COMCAR vehicles in the first instance.

If you have any queries in regard to these procedures, please do not hesitate to contact COMCAR’s Client Liaison Manager.


Key COMCAR Contacts
COMCAR Contact Phone Number Mobile Number Email Address
Client Liaison Manager
Donna Fiveash
02 6215 1617 0413 994 182
The National Reservation Centre can be contacted throughout Australia on 13 18 47.
Postal Address: COMCAR, Department of Finance, One Canberra Avenue, FORREST ACT 2603