Part One Introduction - 1.4  Ministerial and Parliamentary Services

1.4 Ministerial and Parliamentary Services

Ministerial and Parliamentary Services has offices located in Canberra, the Ministerial Wing of Parliament House and the capital city of each State and Territory. Ministerial and Parliamentary Services has a number of points of contact to assist Senators and Members and their staff with entitlements enquiries.

Ministerial and Parliamentary Services website

Ministerial and Parliamentary Services maintains a website to provide Senators, Members and their employees with key contact details as well as important advice relating to their entitlements.

Entitlements Managers

Ministerial and Parliamentary Services Entitlements Managers are available to Senators and Members and their staff to address complex or sensitive entitlements issues. Each Entitlements Manager has responsibility for specific States and Territories. Contact details can be found on the Ministerial and Parliamentary Services website.

EMB and Staff Help Desks

Ministerial and Parliamentary Services help desks are available on weekdays to assist with entitlements enquiries. Business hours are: 9.00am to 5.00pm AWST.

The Entitlements Management Branch Help Desk is able to assist with enquiries about Senators and Members’ entitlements. The Staff Help Desk is able to assist with enquiries about Members of Parliament staff entitlements.

The help desks can be contacted by phone and email. Contact details can be found on the Ministerial and Parliamentary Services website. During sitting weeks, a representative from the Entitlements Management Branch is available in the Ministerial and Parliamentary Services office in Parliament House to provide entitlements advice and accept hard copy forms. For details on the location of the office, please refer to the Ministerial and Parliamentary Services website.

Ministerial and Parliamentary Services State Offices

Ministerial and Parliamentary Services has state offices located in the capital cities of each State and Territory. The state offices provide advice and assistance to Senators and Members and their staff about office accommodation and equipment, private-plated vehicles and various other issues, as well as manage the Commonwealth Parliament Offices located in each capital city (except for Canberra). Contact details for the state offices can be found on the Ministerial and Parliamentary Services website.