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Effective constituent management

Who is the course for? 

Office staff who are on the front line and deal with members of the public.

About this course 

This course will help you identify and develop skills to deal with mental health incidents, build resilience and a supportive team environment to provide the best support for members of the office and the public.

What you will learn 

Throughout the day, you will:

  • Understand common psychosocial characteristics you may encounter when dealing with constituents
  • Recognise early warning signs and manage threats safely
  • Recognise impacts on mental health
  • Apply practical interventions and access support services, strategies and tools to assist all stakeholders

How the course is delivered 

One day, face-to-face workshop. 

Eligibility to attend 

All MOP(S) Act employees



Courses offered as part of the Professional Development Program (PDP), under the Commonwealth Members of Parliament Staff Enterprise Agreement 2016-2019, are provided free of charge.  


Registrations for this workshop will open in February 2020

Learning Outcomes

What will the session cover?

Topics covered in this course include:

Last updated: 21 January 2020