Who is the course for?
Any office staff who deal with members of the public and how to report incidents in the office involving occupational violence.
This session leads on from the webinar on Effective constituent management.
About this course
The course covers preventative actions and emergency response to occupational violence when working in the office and how to enter the details of an occupational violence incident into the Skytrust incident reporting system.
What you will learn
The training equips attendees with the knowledge they need in order to respond appropriately to occupational violence and how to follow the required incident reporting process.
You can watch the 30 minute recording delivered by JLT, by accessing the MOP(S) Employee PDP channel on GoTo. A copy of the presentaiton is below, and a few handouts mentioned during the session.
This webinar is offered as part of the Professional Development Program (PDP), under the Commonwealth Members of Parliament Staff Enterprise Agreement 2016-2019.