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Writing constituent-focused emails and letters

Are the emails and letters generated by team members dated?  Are they too officious, long winded or not focused on addressing the issues raised by your constituents? A formal tone and inappropriate content can unintentionally offend internal and external customers. It can risk discrediting your parliamentarian’s credibility and constituent cooperation.


Learning Outcomes

What will the session cover?

To help Electorate Offices develop well-crafted letters and emails, this program focuses on your documents and presents simple techniques to create high quality letters and emails quickly.

Participants learn to write correspondence with a customer focused tone, whilst concisely addressing all the relevant issues.


This course is offered as part of the Professional Development Program (PDP), under the Commonwealth Members of Parliament Staff Enterprise Agreement 2016-2019.

Event Instance Location



Please register through MOP(S) Learning – If you do not have an account or require any assistance please feel free to contact the MOPS Training tem via email on

Last updated: 25 March 2021