|COMCAR National Operations Centre|
|CARS Web Portal and Mobile App||CARS|
|Hours of Operation:||
24 hours – 7 days a week
Closed Christmas Day, Boxing Day and Good Friday
|Essential Details required for making a reservation:
COMCAR drivers are unable to make or amend Trip bookings on behalf of clients. All bookings should be made or amended using CARS Web portal and mobile app or by calling the National Operations Centre on 131 847.
Clients will be met at designated meeting points at airport terminals.
COMCAR Meeting Points at Airport Terminals
|Domestic||Qantas||Ground floor, parallel to Qantas Baggage counter and next to the lift well at the end of the terminal, near the exit doors. No COMCAR sign.|
|Domestic Terminal 3||Qantas||Near baggage carousel 3 and Avis rental desk. COMCAR sign.|
|Domestic Terminal 2||Virgin / Rex||Opposite baggage carousel 3, under Flight Arrivals board.|
|International||At Flight Arrivals Gate as shown on Arrivals monitor.|
|At the bottom of the escalators near the glass sliding doors.|
|Domestic||Qantas||Opposite the baggage carousel next to the Europcar rental desk. No COMCAR sign.|
|Domestic||Virgin||Opposite the baggage carousel next to the Europcar rental desk. No COMCAR sign.|
|International||Passengers exit Customs Hall via left door.|
|Beside the baggage carousel for the relevant flight.|
|Outside arrivals gate near Budget and Hertz offices.|
|Domestic||At the bottom of the escalators near the glass sliding doors.|
|Ground Floor to the left of the escalators, at the end wall. No COMCAR sign.|
|Domestic||Qantas||Next to the double glass doors at the entrance to the Jetstar terminal from the tarmac.|
|Domestic||Virgin||Next to baggage carousel. No COMCAR sign.|
|Domestic Terminal 1||Qantas||Ground Floor at pylon in front of Baggage Services Desk between baggage carousels 2 and 3. No COMCAR sign.|
|International Terminal 2||Ground Floor adjacent to escalator at Southern End of Terminal. General chauffeur meeting point sign.|
|Domestic Terminal 3||Virgin||Ground Floor pylon at the escalator, near baggage carousel. No COMCAR sign.|
|Domestic Terminal 4||Jetstar / Tiger||Ground floor, base of ‘Yellow’ escalator. No COMCAR sign.|
|Domestic Terminal 4 (Gates 1-15)||Qantas||Near baggage carousel 1 and arrival doors in Terminal 4. No COMCAR sign.|
|Domestic Terminal 3 (Gates 16-33)||Qantas||Near baggage carousel 1 and arrival doors in Terminal 4. No COMCAR sign.|
|Domestic Terminal 1||Virgin||Near baggage carousel and arrival doors. No COMCAR sign.|
|Domestic Terminal 2||Jetstar / Tiger / Alliance||Near baggage carousels and arrival doors. No COMCAR sign.|
|International Terminal 1||Qantas||Near arrival exit doors and rental desks.|
|International Terminal 3||Qantas||Near arrival exit doors and Border Force counter.|
COMCAR vehicles will wait for a period of up to 30 minutes at the pick up/meeting point. If no contact has been established with the passenger, the vehicle will be allocated to another reservation.
Effective 27 March 2019
|Minimum Weekday Charge:||$58.80 for trips 30 minutes or less|
|Minimum Weekend and Public Holiday Charge:||$117.60|
|Cancellation / No Contact Charge:||Applicable minimum charge (as above)|
|As Directed (more than one stop):||Minimum one hour charge|
|Out of Zone:||Varies depending on duration of journey|
|Waiting Time:||Charged from booking pick up time at hourly rate - $1.96 per minute|
|Tolls:||Charged at toll rate|
|People Mover Surcharge:||$25.00|
All charges exclude GST. GST is only applicable to non-Commonwealth entities.
COMCAR provides car-with-driver services to parliamentarians when undertaking parliamentary business.
Parliamentarians may obtain guidance and advice in relation to the use of COMCAR from the Independent Parliamentary Expenses Authority (IPEA).
For parliamentarians other than Ministers, Parliamentary Secretaries and Presiding Officers, charges are GST free and met by the Department of Finance.
For Ministers, Parliamentary Secretaries and Presiding Officers, charges are GST free and met by the respective Portfolio or House Department.
Any issues with the COMCAR service can be reported to the Client Liaison Manager. The matter will be investigated and the client will receive a telephone call or letter regarding the incident.