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Ordering via Complete Office Supplies pty ltd (COS)

Overarching obligations

The Parliamentary Business Resources Act 2017 imposes overarching obligations.
The dominant purpose and value for money tests and specified conditions must be met. See s25, 26, 27, 28.
The Commonwealth is not liable to pay an expense or provide a public resource where you contravene any of these obligations (s29, PBR Act).

COS is the whole of government office stationery and supplies provider and the items they stock are wide-ranging in nature. Although a product may show as available to purchase through COSnet, it may not be a claimable office expense. Your overarching obligations apply to all purchases.

Items on the Work Health and Safety and First Aid Supply List should be ordered directly through the contracted service provider.

Access to the online portal - placing an order

The contracted service provider, Complete Office Supplies Pty Ltd, has an online portal, COSnet.

To arrange access to COSnet for an approving officer and ordering officers, use Form 132 - COSnet access – nomination and deletions.

Once access has been approved, you will be provided with account details and orders can be placed through the online portal.

The following material provides general guidance and information on COSnet

For further information and assistance please contact the Complete Office Supplies helpdesk on 1300 88 22 44.


COS will provide the following discounts for order values equal to or greater than:

Order value Discount Conditions
$300 1.0%
  1. Order value amounts are GST exclusive;
  2. The discount applies to all products available in the SOS product list;
  3. Bulk order discounts must be applied at the time of order via COSnet or as agreed with the customer.
$500 1.25%
$700 1.5%
$1000 2.0%
$1500 2.5%

Delivery, receipt and returns

Orders placed in COSnet before 2:00pm will generally be delivered to your office as follows:

Office location Delivery time
Metropolitan: less than 1 hour from CBD 1 day
Country: less than 3 hours from CBD 2 days
Remote: greater than 3 hours from CBD 3 days
Please note, for some country and remote locations deliveries may take up to 7 days.
To ensure your goods are received in a timely manner, please take the delivery times into consideration when placing orders.

Items which are incorrectly ordered or supplied need to be notified for return within 14 days of delivery. Complete Office Supplies may not accept items notified for return after 14 days.

The COS helpdesk will assist with returns. The following information will be required:

  • a copy of the delivery docket noting the item/s for return, and
  • the reason for the return e.g. wrong item, damaged.

Last updated: 19 April 2021