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Telephone services in offices

Overarching obligations

The Parliamentary Business Resources Act 2017 imposes overarching obligations.
The dominant purpose and value for money tests and specified conditions must be met. See s25, 26, 27, 28.
The Commonwealth is not liable to pay an expense or provide a public resource where you contravene any of these obligations (s29, PBR Act).

For purposes related to the conduct of your parliamentary business, each office, other than a visiting suite, is provided with:

  • telephone connection, call costs and costs associated with managing call services
  • a facsimile line (if requested), and associated transmission costs
  • handsets
  • a Message Bank service (or telephone answering machine, if requested)
  • a music on-hold player.

These resources must not be used for commercial purposes (such as business calls for you or another person).

Costs and reporting

The costs relating to office telephones, including installation, equipment rental and calls are paid by the relevant Ministerial and Parliamentary (MaPS) Services State office. Costs relating to office and mobile telephones appear as a separate line item in your monthly management reports.

Overseas calls for the purposes of conducting your parliamentary business may be made at Commonwealth expense from your electorate, Ministerial or office holder office. To protect your privacy, MaPS is not provided with detailed records of the telephone numbers called.

Directory listings

MaPS arranges listings for senators and members of the House of Representatives in White Pages and the Sensis online network directories. A group listing under ‘Parliamentarians’ shows all senators for the States and Territories covered by a particular directory, and all members of the House of Representatives whose electorate is covered by that directory. Photographic entries are not provided.

1300 numbers

Each senator and member of the House of Representatives representing an electorate which contains multiple call charge areas may request to be provided with one 1300 number to enable their constituents to access their parliamentarian at around the cost of a local call. If requested, this facility is connected to one of the telephone exchange lines provided.

Last updated: 06 February 2020