Date published
01 May 2023
Throughout your career you will experience a wide array of people, personalities and situations. Conflicts inevitably arise in all human interactions, and in a professional context, the fallout can be costly. However, you can effectively navigate challenging situations and personalities with strategies that maintain professionalism in the face of adversity.
Learning outcomes
Upon completion of this course you’ll be able to:
- Understand brain response functions to others’ difficult behaviour
- Identify and understand types of difficult behaviour
- Develop tactics to manage difficult behaviour
- Communicate positively and assertively
- Respond to difficult situations with professionalism and confidence