For most people, difficult interactions are a part of daily life and can be a major source of stress. At times, they can seem unavoidable, impossible and debilitating.
This intensive course focuses on providing fundamental skills for dealing with people in distress to make these interactions easier on everyone involved and promote positive outcomes.
This course will cover the following topics:
- The helping relationship
- Communication and listening skills
- Boundary and limit setting
- Dealing with people in crisis
- Self-care and debriefing.
Thursday 1 April, 11.00am - 3.00pm AEDST
Tuesday 27 April, 9.00am - 1.00pm AEST
Wednesday 5 May, 9.00am - 1.00pm AEST
Sessions will be delivered by Lifeline and hosted online via ZOOM.
Participants will leave with practical tips and be competent in:
- Understanding effective communication skills
- Effective use of communication skills to establish rapport
- Applying communication skills to reduce distress and de-escalate.
Free for MOP(S) Act employees as part of the Professional Development Program.