Information about work health safety and wellbeing during COVID-19 can be found on the dedicated page on this website. This includes practical tips, the Employee Assistance Program, the working from home checklist and other helpful resources.
For information on the current status of COVID-19 in Australia, please visit the Department of Health website.
Frequently asked questions
Please see below for FAQs. These will be updated as advice or information changes.
- Symptoms and potential exposure
- Confirmed or suspected cases
- Physical distancing
- Overseas travel
- Working from home arrangements related to COVID-19
- Leave relating to COVID-19
- All staff emails and circulars
Symptoms and potential exposure
The common symptoms of coronavirus include fever, coughing, sore throat and shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
What should I do if I am experiencing cold or flu like symptoms?
If you are experiencing cold or flu like symptoms, you should not come to work – you should seek medical attention. If you are at work, you should leave and seek medical attention. In both scenarios you should notify your employer/employees.
What does it mean to have been in ‘close contact’ with someone?
A close contact is defined as requiring:
- greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 48 hours before onset of symptoms in the confirmed case
- sharing of a closed space with a confirmed case for a prolonged period (e.g. more than 2 hours) in the period extending from 48 hours before onset of symptoms in the confirmed case.
What should I do if I have been in close contact with a person who has travelled to a higher risk country in past 14 days?
The Department of Health advice is that members of a household are not required to be isolated unless they have also travelled to a higher risk country in the past 14 days, or have been in close contact with someone who has a proven case of coronavirus.
Should I come to work if I have been in contact with someone that has flu like symptoms but has not been diagnosed with coronavirus?
If you have been in contact with someone who is unwell but has not been diagnosed with coronavirus (even if they have been isolated) and you are feeling well, you can continue to come to work. You should continue to monitor your health to protect both yourself and your colleagues, and practice good hygiene to protect against infection.
Confirmed or suspected cases
Do I need to let anyone know if I have been diagnosed with coronavirus?
Yes, you must advise your employing parliamentarian and MaPS at email@example.com if you have been diagnosed with coronavirus and the period you will be in isolation.
What do I do if I’m notified that one of my staff has been diagnosed with coronavirus?
Like any other illness, you should seek to obtain the appropriate medical evidence to support the absence. There is an additional requirement that medical clearance will be required for the employee to return to work. You should also advise MaPS at firstname.lastname@example.org as soon as they are aware of an employee being diagnosed.
What should I do if someone in my office or building has coronavirus?
People infected with coronavirus must remain isolated in either their home or a healthcare setting until public health authorities inform them it is safe to return to their usual activities. Where there is a known case in one of the buildings housing the Commonwealth Parliament Offices or an electorate office, the building manager will organise for a special office clean.
It is a matter for the building managers to arrange all cleaning, including the use of protective arrangements by cleaning staff.
Once the office has been cleaned, staff will be able to return to the office.
What is physical distancing and why is it important?
Physical distancing helps to stop or slow the spread of infectious diseases. It means less contact between you and other people.
Physical distancing is important because COVID-19 is most likely to spread from person-to-person through:
- direct close contact with a person while they are infectious or in the 48 hours before their symptoms appeared
- close contact with a person with a confirmed infection who coughs or sneezes
- touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.
So the more space between you and others, the harder it is for the virus to spread.
If you are sick, you must not attend your workplace. You must stay at home and away from others.
More information about physical distancing in the workplace can be found on the Safework Australia website.
All travellers arriving into Australia from overseas after 12am 16 March 2020 must self-isolate for 14 days. The current information about international travel can be found on the australia.gov.au website.
When do I need to self-isolate?
If you have COVID-19 or health authorities suspect you may have it, you must go into mandatory isolation as directed by your state or territory health authority.
You can find out more about self-isolation on the Department of Health website.
If you are self-isolating, please advise MaPS at email@example.com.
Working from home arrangements relating to COVID-19
Do I need Ministerial approval to work from home or for an alternative work base?
As noted in Circular 2020/02 in response to the COVID-19 pandemic, parliamentarians can approve working from home and leave arrangements. The Minister does not need to approve these working from home arrangements.
If an employee with an established work base is working from home temporarily during the COVID-19 situation, Ministerial approval for the employee to work from home or approval for an alternative work base is not required.
If an employee is temporarily working from an alternative location during the COVID-19 pandemic for personal reasons, they will not have been directed to travel to that location by their employing parliamentarian on official business. Therefore, they will not be entitled to claim travel or Travelling Allowance related to working from that location. If an employee is working from an alternative location that is interstate, the employing parliamentarian should notify the Minister in writing that they have an employee that will be based interstate during the COVID-19 situation.
If an employee is permanently relocating to a new location, the employing parliamentarian must seek approval if the new location is an ongoing working from home arrangement and/or an alternative work base, i.e. the usual Ministerial approvals must be sought.
If the employee is a casual employee and their work location would be an alternative work base (e.g. not Parliament House or an office provided at Commonwealth expense), the employing parliamentarian must seek the Minister’s approval, as the employee does not have an established work base.
What needs to be done before I work from home?
Where an employee works from home they are required to complete the Work Health and Safety Checklist - Working from Home or from a Privately-Funded Office (Form 151), to meet WHS obligations. Form 151 has recently been updated to included infromation from Comcare and any future assessments should be completed using this updated form. If any issues are identified through the completion of the Checklist, the employee should discuss the identified risks with their employer and ensure they are satisfactorily resolved. You should retain the checklist for future reference, however you do not need to send it to the Department.
The ATO has provided advice on working from home during COVID-19 as part of an individual's personal tax arrangements. Employees can consider this in relation to equipment purchased to support them working from home during COVID-19.
To assist with reducing the rate of transmission of COVID-19 throughout the community, the Department of Health has outlined circumstances where individuals should self-isolate.
The Minister has provided flexibility to Parliamentarians to make decisions to address staffing needs and working arrangements within their respective electorate offices (see Circular 2020/06). In doing so, the Minister has encouraged each Parliamentarian to consider the health and safety obligations and the advice from the Department of Health in determining how to minimise risks to their staff and other persons in the electorate office arising from potential exposure to COVID-19.
This would include educating workers on best practice to minimise the spread of infection, self-isolation requirements or potentially closing electorate offices to the public.
Given the Prime Minister’s advice on 29 March 2020, Parliamentarians may wish to consider facilitating working from home where it is reasonably practicable to do so. Whether it is reasonably practicable to do so will depend on the ability for staff to work from home and the type of work they undertake and the operational requirements of the electorate office.
If working from home is not possible due to operational requirements, Parliamentarians should ensure staff working in electorate offices are adhering to social distancing principles, and following the latest health and hygiene advice from the Department of Health and Chief Medical Officers.
This guidance does not cover situations where an employee has been diagnosed with COVID-19, is caring for somebody who has, and/or is required to self-isolate by a relevant health authority. Leave arrangements in these circumstances are set out below.
What needs to be done before I work from home?
Where an employee works from home they are required to complete the Work Health and Safety Checklist - Working from Home or from a Privately-Funded Office (Form 151), to meet WHS obligations. If any issues are identified through the completion of the Checklist, the employee should discuss the identified risks with their employer and ensure they are satisfactorily resolved. You should retain the checklist for future reference, however you do not need to send it to MaPS.
If I have to work from home, will I get reimbursed for the cost of data and phone usage?
Members are provided ICT equipment (including mobile devices) by DPS as office resources. Additional ICT equipment and services can be provided by DPS with costs met from members’ annual budget for office expenses. The cost of software, including cloud-based services and storage, can also be met as an office expense.
Office resources and office expenses provided under the PBR Act must be used by the member or their staff for the dominant purpose of the member’s parliamentary business and must provide value for money.
Consistent with whole of government protocols relating to COVID-19, the following arrangements have been put in place for MOP(S) Act employees.
MOP(S) staff who are required to meet costs personally, such as mobile phone and data use, may wish to seek a discretionary payment. This is provided under clause 27 of the MOP(S) Enterprise Agreement.
To be eligible:
- You must be a current MOP(S) employee
- You mustn’t have received reimbursement or compensation through other means
- You must have incurred additional costs that you would not have otherwise incurred, e.g. additional mobile data costs beyond the allocation under your mobile plan
- The additional costs must represent value for money, e.g. you sought to minimise costs by purchasing an additional block of data, rather than paying for individual gigabytes
- The additional costs must be directly related to working remotely because of COVID-19.
To check the eligibility of your claim or to submit it please contact the Help Desk: firstname.lastname@example.org.
Am I still covered under workers compensation while I am working from home?
Yes. Where an employee has approval to work from home you will be covered under the Safety Rehabilitation and Compensation Act (SRC Act). More information can be found on the Comcare website.
Comcare has released information for employers to assist in managing workers compensation claims arising from employees working from home during COVID-19. Please review the Comcare website alongside the Employer Information - claims involving working from home fact sheet.
How do I arrange an assessment of my workstation?
Consistent with your obligations to proactively take care of your own health and safety while at work, all employees working remotely must take active steps to set up a safe working environment. You are strongly encouraged to view a recorded webinar which provides an understanding of key home office ergonomic principles and a range of health, safety and wellbeing considerations to reduce the risk of injury when working in a home office environment. You can watch the live recording on MOP(S) Learning.
You are also encouraged to complete the online ergonomic self-assessment tool on Skytrust at www.skytrust.co. Where further assessment is required, it is possible to have a guided assessment over the phone via Facetime with our WHS provider.
To access the self-assessment tool go to the induction tile on the left hand column of the Skytrust homepage. On the next screen click on ‘start online Induction training’ and this will take you to the next screen where you will see the ‘Workstation Setup and Ergonomic Assessment tool’.
Can I take equipment that has been prescribed for me in a workstation assessment (e.g. special keyboard, special mouse, ergonomic chair) home with me?
If you have already been provided with ergonomic equipment from a prior assessment and require the equipment to enable you to work remotely, you should speak with your employer about safely transporting the equipment to your home for the duration of your working from home arrangement. All equipment must be returned to your work place once the arrangement has ceased.
Please contact DPS on (02) 6277 2020 regarding any ICT equipment you may wish to take home with you.
What are my obligations regarding staying in touch with my employer while I am working from home? How do I communicate with my colleagues while I am working from home?
This should be discussed within your teams, however it is very important to ensure regular communication is maintained if working remotely.
Managers should be ensuring all team members working remotely remain connected with the team and are in regular contact.
Formal expectations should be discussed with your employer.
What if I have a pre-existing injury?
If you currently have a compensable condition or are receiving support through MaPS for a non-compensable condition, it is important that you continue to adhere to any medical restrictions and return to work programs that have been implemented.
The Comcare website contains information for employees about how COVID-19 effects rehabilitation and return to work for existing claims.
If you need additional support call the MaPS Help Desk and they will direct you to the WHS team who can provide strategies to assist you.
How do I obtain support (technical, wellbeing etc.) while I am working from home?
Support can be obtained through the usual methods during periods where you are working from home.
DPS ICT– (02) 6277 2020
WHS – MOPSWHS@finance.gov.au
MaPS Help Desk – (02) 6215 3333
For more information see the working from home page guideline.
What happens if I am injured while working from home?
Seek medical attention if required, immediately notify your supervisor that you have sustained an injury and submit an incident report through Skytrust at www.skytrust.co. You could also call the WHS provider on 1300 418 288 or email email@example.com to notify the incident.
Early intervention may be available for injuries sustained while working from home. Please contact MOPSsupport@finance.gov.au to discuss with one of our HR Advice and Support case managers.
What is GovTEAMS and how can I use it?
GovTEAMS is an online collaboration platform specifically developed for the Australian Government by the Department of Finance. It is important to note that GovTEAMS is not hosted or managed by DPS. The solution provides users with access to team chat, audio and video conferencing. We recommend this platform is used for video conferencing only and not used to share, store or transmit any documents or material that would normally be managed through the parliamentary computing network.
How do I use GovTEAMS?
To use GovTEAMS, you will need to register from the GovTEAMS website. Once registered you can create a community and invite other members and guests to join your community as required.
Further information is available through the GovTEAMS website, the GovTEAMS getting started guide and the GovTEAMS registration guide. When registering, please select 'Department of Parliamentary Services' as your Department. Offices requiring assistance in the use of GovTEAMS should contact Finance at MOPS.GovTEAMS@finance.gov.au.
Leave relating to COVID-19
Ongoing and non-ongoing employees
For ongoing and non-ongoing employees, various forms of leave may be granted depending on an employee’s circumstances. Refer to the table below. For casual employees see the separate section further below.
Form of leave
Employee is well but is required to self-isolate AND CAN work from home
None – employee can work from home
Employee is well but is required to self-isolate AND CANNOT work from home
Paid miscellaneous leave
Paid miscellaneous leave until the employee becomes unwell, then they should access paid personal leave
Employee is unwell from COVID-19
Paid personal leave
If an employee exhausts their paid personal leave they can be granted paid miscellaneous leave
Employee is caring for a member of the employee’s immediate family or household who is unwell from COVID-19
Paid carer’s leave
If an employee exhausts their paid personal leave they can be granted paid miscellaneous leave
Employee is unwell but not from COVID-19
Paid personal leave
If an employee exhausts their paid personal leave they can be granted unpaid personal leave.
|Employee is caring for children due to school closures||
Employees may access working from home arrangements with their employer's approval.
Employees who choose not to continue working will need their employer's approval to use existing leave credits such as annual leave, long service leave and, where appropriate, personal leave.
Leave relating to COVID-19
The Minister for Finance has signed a determination under the MOP(S) Act creating special paid leave for casual employees:
- where the employee has to self-isolate due to COVID-19 for the medically advised period or
- when the employee is unwell with COVID-19.
The approved leave is for the hours that a casual employee would have worked but for their self-isolation, illness or caring responsibility.
Special paid leave for casual employees is limited to circumstances relating to COVID-19.
How do I access paid leave?
You must have a casual employment agreement as per normal. You will be paid for the hours specified in the employment agreement.
If you take special paid leave, you or your office must notify MaPS in writing of the hours you are on leave to MOPSPay&Conditions@finance.gov.au.
Who approves leave and what evidence is required?
Your employing parliamentarian must approve all leave requests and will determine what evidence is required in support of a leave request.
How much leave can be granted?
For paid miscellaneous leave and special paid leave, your employing parliamentarian may grant leave for the medically advised period.
How long are these arrangements in place?
These are temporary arrangements. The Minister for Finance will review these measures in the future to ensure they are working as intended to support parliamentarians and their staff.
What should I do if I want more information about MaPS response to COVID-19?
If you have any questions please contact firstname.lastname@example.org.
Further information can be found by contacting your state or territory public health authority:
02 5124 9213 (during business hours)
02 9962 4155 (after hours)
|NSW||1300 066 055|
|NT||08 8922 8044|
|QLD||13 43 25 84 (13HEALTH)|
|SA||1300 232 272|
|TAS||1800 671 738|
|VIC||1300 651 160|
or call your public health unit
Employee Assistance Program (EAP)
If you are concerned or feel anxious about coronavirus, you or your family can talk with professional psychologists, as part of the Employee Assistance Program. This is a free and confidential service. For appointments contact Assure Services on 1800 945 145, book online at EAP Appointment Request or email email@example.com.
All staff emails
- COVID-19 update - QR check-in requirements (5 July 2021)
- COVID-19 update - 27 June 2021
- COVID 19 update - 24 June 2021
- COVID 19 update - 25 May 2021
- COVID-19 update - 23 December 2020
- COVID-19 update - 10 August 2020
- COVID-19 update (21 July 2020)
- COVID-19 update (8 July 2020)
- Coronavirus (COVID-19) update (27 May, 2020)
- MOP(S) Safeguard newsletter - JLT (1 April, 2020)
- Coronavirus (COVID-19) update (4 March, 2020)
- Deployment of MOP(S) Act employees to Australian Public Service agencies in response to COVID-19 (SMOS circular 2020/09)
- Protecting the health and safety of MOP(S) Act employees (SMOS circular 2020/06)
- Use of Canberra-based self-drive vehicles (SMOS circular 2020/04)
- Additional support to parliamentarians to approve working from home and leave arrangements (SMOS circular 2020/02)
Guidance and further resources
- Coronavirus (COVID-19) – what you need to know - Department of Health
- Travel advice from smartraveller
- MaPS COVID-19 Alert poster - please read before entering office