Are the emails and letters generated by team members dated? Are they too officious, long winded or not focused on addressing the issues raised in incoming correspondence? A formal tone and inappropriate content can unintentionally offend internal and external customers. It can risk discrediting your department’s credibility and customer
This program focuses on your documents and presents simple techniques to create high quality letters and emails quickly. Participants learn to write correspondence with a customer focused tone, whilst concisely addressing all the relevant issues.