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COMCAR

COMCAR provides car-with-driver transport services. These services are:

  • safe and secure
  • efficient and timely
  • professional and confidential
  • client focused.

COMCAR maintains a fleet in all capital cities and uses hire cars and taxis to supplement the fleet at peak times and in regional and country areas.

Reservations can be made through the CARS web portal or mobile app. Reservations can also be made through contacting the National Operations Centre.

Reservations 

COMCAR National Operations Centre
CARS Web Portal and Mobile App CARS
Telephone: 131 847
Hours of Operation:

24 hours – 7 days a week

Closed Christmas Day, Boxing Day and Good Friday

Essential Details required for making a reservation:
  • Service City where trip is to occur (Adelaide, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney)
  • Account number
  • Passenger's name
  • Caller's name and contact number
  • Pick up date, time and location
  • Flight number if an arrival
  • Instructions relating to pick up location
  • Drop off location
  • Flight number if a departure
  • Instructions relating to drop off location
  • Number of passengers
  • Vehicle type
  • Any special requirements, e.g. child restraints (infant - rear facing, toddler - forward facing, booster seat)

COMCAR drivers are unable to make or amend Trip bookings on behalf of clients. All bookings should be made or amended using CARS Web portal and mobile app or by calling the National Operations Centre on 131 847.

Meeting Points

Clients will be met at designated meeting points at airport terminals.

COMCAR Meeting Points at Airport Terminals

ACT
Canberra
Terminal Airline Meeting Point
Domestic Qantas Ground floor, parallel to Qantas Baggage counter and next to the lift well at the end of the terminal, near the exit doors. No COMCAR sign.
NSW
Sydney
Terminal Airline Meeting Point
Domestic Terminal 3 Qantas Near baggage carousel 3 and Avis rental desk. COMCAR sign.
Domestic Terminal 2 Virgin / Rex Opposite baggage carousel 3, under Flight Arrivals board.
International   At Flight Arrivals Gate as shown on Arrivals monitor.
NT
Darwin
Terminal Airline Meeting Point
    At the bottom of the escalators near the glass sliding doors.
QLD
Brisbane
Terminal Airline Meeting Point
Domestic Qantas Opposite the baggage carousel next to the Europcar rental desk. No COMCAR sign.
Domestic Virgin Opposite the baggage carousel next to the Europcar rental desk. No COMCAR sign.
International   Passengers exit Customs Hall via left door.
Cairns
Terminal Airline Meeting Point
    Beside the baggage carousel for the relevant flight.
Coolangatta
Terminal Airline Meeting Point
    Outside arrivals gate near Budget and Hertz offices.
Townsville
Terminal Airline Meeting Point
Domestic   At the bottom of the escalators near the glass sliding doors.
SA
Adelaide
Terminal Airline Meeting Point
    Ground Floor to the left of the escalators, at the end wall. No COMCAR sign.
TAS
Hobart
Terminal Airline Meeting Point
Domestic Qantas Next to the double glass doors at the entrance to the Jetstar terminal from the tarmac.
Domestic Virgin Next to baggage carousel. No COMCAR sign.
VIC
Melbourne
Terminal Airline Meeting Point
Domestic Terminal 1 Qantas Ground Floor at pylon in front of Baggage Services Desk between baggage carousels 2 and 3. No COMCAR sign.
International Terminal 2   Ground Floor adjacent to escalator at Southern End of Terminal. General chauffeur meeting point sign.
Domestic Terminal 3 Virgin Ground Floor pylon at the escalator, near baggage carousel. No COMCAR sign.
Domestic Terminal 4 Jetstar / Tiger Ground floor, base of ‘Yellow’ escalator. No COMCAR sign.
WA
Perth
Terminal Airline Meeting Point
Domestic Terminal 4 (Gates 1-15) Qantas Near baggage carousel 1 and arrival doors in Terminal 4. No COMCAR sign.
Domestic Terminal 3 (Gates 16-33) Qantas Near baggage carousel 1 and arrival doors in Terminal 4. No COMCAR sign.
Domestic Terminal 1 Virgin Near baggage carousel and arrival doors. No COMCAR sign.
Domestic Terminal 2 Jetstar / Tiger / Alliance Near baggage carousels and arrival doors. No COMCAR sign.
International Terminal 1 Qantas Near arrival exit doors and rental desks.
International Terminal 3 Qantas Near arrival exit doors and Border Force counter.

Waiting

COMCAR vehicles will wait for a period of up to 30 minutes at the pick up/meeting point. If no contact has been established with the passenger, the vehicle will be allocated to another reservation.

Charges

Effective 27 March 2019

COMCAR charges Rate
Hourly Rate: $117.60
Minimum Weekday Charge: $58.80 for trips 30 minutes or less
Minimum Weekend and Public Holiday Charge: $117.60
Cancellation / No Contact Charge: Applicable minimum charge (as above)
As Directed (more than one stop): Minimum one hour charge
Out of Zone: Varies depending on duration of journey
Waiting Time: Charged from booking pick up time at hourly rate - $1.96 per minute
Tolls: Charged at toll rate
People Mover Surcharge: $25.00

All charges exclude GST. GST is only applicable to non-Commonwealth entities.

Parliamentarians

COMCAR provides car-with-driver services to parliamentarians when undertaking parliamentary business.

Parliamentarians may obtain guidance and advice in relation to the use of COMCAR from the Independent Parliamentary Expenses Authority (IPEA).

For parliamentarians other than Ministers, Parliamentary Secretaries and Presiding Officers, charges are GST free and met by the Department of Finance.

For Ministers, Parliamentary Secretaries and Presiding Officers, charges are GST free and met by the respective Portfolio or House Department.

Expenditure is reported in individual parliamentarian’s Monthly Management Reports and Quarterly Expenditure Reports.

Service Issues

Any issues with the COMCAR service can be reported to the Client Liaison Manager. The matter will be investigated and the client will receive a telephone call or letter regarding the incident.

Last updated: 13 November 2019