Essential Details required for making a reservation:
Service City where trip is to occur (Adelaide, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney)
Account number
Passenger's name
Caller's name and contact number
Pick up date, time and location
Flight number if an arrival
Instructions relating to pick up location
Drop off location
Flight number if a departure
Instructions relating to drop off location
Number of passengers
Vehicle type
Any special requirements, e.g. child restraints (infant - rear facing, toddler - forward facing, booster seat)
COMCAR drivers are unable to make or amend Trip bookings on behalf of clients. All bookings should be made or amended using CARS Web portal and mobile app or by calling the National Operations Centre on 131 847.
Meeting Points
Clients will be met at designated meeting points at airport terminals.
COMCAR Meeting Points at Airport Terminals
ACT
Canberra
Terminal
Airline
Meeting Point
Domestic
Qantas
Ground floor, parallel to Qantas Baggage counter and next to the lift well at the end of the terminal, near the exit doors. No COMCAR sign.
NSW
Sydney
Terminal
Airline
Meeting Point
Domestic Terminal 3
Qantas
Near baggage carousel 3 and Avis rental desk. COMCAR sign.
Domestic Terminal 2
Virgin / Rex
Opposite baggage carousel 3, under Flight Arrivals board.
International
At Flight Arrivals Gate as shown on Arrivals monitor.
NT
Darwin
Terminal
Airline
Meeting Point
At the bottom of the escalators near the glass sliding doors.
QLD
Brisbane
Terminal
Airline
Meeting Point
Domestic
Qantas
Opposite the baggage carousel next to the Europcar rental desk. No COMCAR sign.
Domestic
Virgin
Opposite the baggage carousel next to the Europcar rental desk. No COMCAR sign.
International
Passengers exit Customs Hall via left door.
Cairns
Terminal
Airline
Meeting Point
Beside the baggage carousel for the relevant flight.
Coolangatta
Terminal
Airline
Meeting Point
Outside arrivals gate near Budget and Hertz offices.
Townsville
Terminal
Airline
Meeting Point
Domestic
At the bottom of the escalators near the glass sliding doors.
SA
Adelaide
Terminal
Airline
Meeting Point
Ground Floor to the left of the escalators, at the end wall. No COMCAR sign.
TAS
Hobart
Terminal
Airline
Meeting Point
Domestic
Qantas
Next to the double glass doors at the entrance to the Jetstar terminal from the tarmac.
Domestic
Virgin
Next to baggage carousel. No COMCAR sign.
VIC
Melbourne
Terminal
Airline
Meeting Point
Domestic Terminal 1
Qantas
Ground Floor at pylon in front of Baggage Services Desk between baggage carousels 2 and 3. No COMCAR sign.
International Terminal 2
Ground Floor adjacent to escalator at Southern End of Terminal. General chauffeur meeting point sign.
Domestic Terminal 3
Virgin
Ground Floor pylon at the escalator, near baggage carousel. No COMCAR sign.
Domestic Terminal 4
Jetstar / Tiger
Ground floor, base of ‘Yellow’ escalator. No COMCAR sign.
WA
Perth
Terminal
Airline
Meeting Point
Domestic Terminal 4 (Gates 1-15)
Qantas
Near baggage carousel 1 and arrival doors in Terminal 4. No COMCAR sign.
Domestic Terminal 3 (Gates 16-33)
Qantas
Near baggage carousel 1 and arrival doors in Terminal 4. No COMCAR sign.
Domestic Terminal 1
Virgin
Near baggage carousel and arrival doors. No COMCAR sign.
Domestic Terminal 2
Jetstar / Tiger / Alliance
Near baggage carousels and arrival doors. No COMCAR sign.
International Terminal 1
Qantas
Near arrival exit doors and rental desks.
International Terminal 3
Qantas
Near arrival exit doors and Border Force counter.
Waiting
COMCAR vehicles will wait for a period of up to 30 minutes at the pick up/meeting point. If no contact has been established with the passenger, the vehicle will be allocated to another reservation.
Charges
Effective 27 March 2019
COMCAR charges
Rate
Hourly Rate:
$117.60
Minimum Weekday Charge:
$58.80 for trips 30 minutes or less
Minimum Weekend and Public Holiday Charge:
$117.60
Cancellation / No Contact Charge:
Applicable minimum charge (as above)
As Directed (more than one stop):
Minimum one hour charge
Out of Zone:
Varies depending on duration of journey
Waiting Time:
Charged from booking pick up time at hourly rate - $1.96 per minute
Tolls:
Charged at toll rate
People Mover Surcharge:
$25.00
All charges exclude GST. GST is only applicable to non-Commonwealth entities.
Parliamentarians
COMCAR provides car-with-driver services to parliamentarians when undertaking parliamentary business.
For parliamentarians other than Ministers, Parliamentary Secretaries and Presiding Officers, charges are GST free and met by the Department of Finance.
For Ministers, Parliamentary Secretaries and Presiding Officers, charges are GST free and met by the respective Portfolio or House Department.
Any issues with the COMCAR service can be reported to the Client Liaison Manager. The matter will be investigated and the client will receive a telephone call or letter regarding the incident.
