COMCAR

COMCAR provides car-with-driver transport services. These services are:

safe and secure
efficient and timely
professional and confidential
client focused.

COMCAR maintains a fleet in all capital cities and uses hire cars and taxis to supplement the fleet at peak times and in regional and country areas.

Reservations can be made through the CARS web portal or mobile app. Reservations can also be made through contacting the National Operations Centre.

Reservations

COMCAR national operations centre
CARS web portal and mobile app	CARS
Telephone:	131 847
Hours of operation:	24 hours – 7 days a week Closed Christmas Day, Boxing Day and Good Friday
Essential details required for making a reservation: Service city where trip is to occur (Adelaide, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney) Account number Passenger's name Caller's name and contact number Pick up date, time and location Flight number if an arrival Instructions relating to pick up location Drop off location Flight number if a departure Instructions relating to drop off location Number of passengers Vehicle type Any special requirements, e.g. child restraints (infant - rear facing, toddler - forward facing, booster seat)

COMCAR drivers are unable to make or amend trip bookings on behalf of clients. All bookings should be made or amended using CARS web portal and mobile app or by calling the national operations centre on 131 847.

Meeting points

Clients will be met at designated meeting points at airport terminals.

COMCAR meeting points at airport terminals

ACT

Canberra
Terminal	Airline	Meeting point
Domestic	Qantas	Ground floor, parallel to Qantas baggage counter and next to the lift well at the end of the terminal, near the exit doors. No COMCAR sign.

NSW

Sydney
Terminal	Airline	Meeting point
Domestic Terminal 3	Qantas	Near baggage carousel 3 and Avis rental desk. COMCAR sign.
Domestic Terminal 2	Virgin / Rex	Opposite baggage carousel 3, under Flight Arrivals board.
International		At flight arrivals gate as shown on arrivals monitor.

Darwin
Terminal	Airline	Meeting point
		At the bottom of the escalators near the glass sliding doors.

QLD

Brisbane
Terminal	Airline	Meeting point
Domestic	Qantas	Opposite the baggage carousel next to the Europcar rental desk. No COMCAR sign.
Domestic	Virgin	Opposite the baggage carousel next to the Europcar rental desk. No COMCAR sign.
International		Passengers exit customs hall via left door.
Cairns
Terminal	Airline	Meeting point
		Beside the baggage carousel for the relevant flight.
Coolangatta
Terminal	Airline	Meeting point
		Outside arrivals gate near Budget and Hertz offices.
Townsville
Terminal	Airline	Meeting point
Domestic		At the bottom of the escalators near the glass sliding doors.

Adelaide
Terminal	Airline	Meeting point
		Ground floor to the left of the escalators, at the end wall. No COMCAR sign.

TAS

Hobart
Terminal	Airline	Meeting point
Domestic	Qantas	Next to the double glass doors at the entrance to the Jetstar terminal from the tarmac.
Domestic	Virgin	Next to baggage carousel. No COMCAR sign.

VIC

Melbourne
Terminal	Airline	Meeting point
Domestic Terminal 1	Qantas	Ground floor at pylon in front of baggage services desk between baggage carousels 2 and 3. No COMCAR sign.
International Terminal 2		Ground floor adjacent to escalator at southern end of terminal. General chauffeur meeting point sign.
Domestic Terminal 3	Virgin	Ground floor pylon at the escalator, near baggage carousel. No COMCAR sign.
Domestic Terminal 4	Jetstar / Tiger	Ground floor, base of ‘yellow’ escalator. No COMCAR sign.

Perth
Terminal	Airline	Meeting point
Domestic Terminal 4 (Gates 1-15)	Qantas	Near baggage carousel 1 and arrival doors in Terminal 4. No COMCAR sign.
Domestic Terminal 3 (Gates 16-33)	Qantas	Near baggage carousel 1 and arrival doors in Terminal 4. No COMCAR sign.
Domestic Terminal 1	Virgin	Near baggage carousel and arrival doors. No COMCAR sign.
Domestic Terminal 2	Jetstar / Tiger / Alliance	Near baggage carousels and arrival doors. No COMCAR sign.
International Terminal 1	Qantas	Near arrival exit doors and rental desks.
International Terminal 3	Qantas	Near arrival exit doors and Border Force counter.

Waiting

COMCAR vehicles will wait for a period of up to 30 minutes at the pick up/meeting point. If no contact has been established with the passenger, the vehicle will be allocated to another reservation.

Charges

Effective 1 July 2020

COMCAR charges	Rate
Hourly rate:	$119.40
Minimum weekday charge:	$59.70 for trips 30 minutes or less
Minimum weekend and public holiday charge:	$119.40
Cancellation / no contact charge:	Applicable minimum charge (as above)
As directed (more than one stop):	Minimum one hour charge
Out of zone:	Varies depending on duration of journey
Waiting time:	Charged from booking pick up time at hourly rate - $1.99 per minute
Tolls:	Charged at toll rate
People mover surcharge:	$25.00

All charges exclude GST. GST is only applicable to non-Commonwealth entities.

Parliamentarians

COMCAR provides car-with-driver services to parliamentarians when undertaking parliamentary business.

Parliamentarians may obtain guidance and advice in relation to the use of COMCAR from the Independent Parliamentary Expenses Authority (IPEA).

For parliamentarians other than Ministers, Parliamentary Secretaries and presiding officers, charges are GST free and met by the Department of Finance.

For Ministers, Parliamentary Secretaries and presiding officers, charges are GST free and met by the respective portfolio or House Department.

Expenditure is reported in individual parliamentarian’s monthly management reports and quarterly expenditure reports.

Service issues

Any issues with the COMCAR service can be reported to the Client Liaison Manager. The matter will be investigated and the client will receive a telephone call or letter regarding the incident.

Relevant Links

Relevant Legislation

Parliamentary Business Resources (Commonwealth Transport) Determination 2017

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