Advice and Support
Help Desks
The hours of operation for the MaPS Help Desks are 9.00am AEST until 5.00pm AWST. Please note that the Help Desks will have reduced hours where public holidays fall in either WA or ACT.
Travel or reporting queries should be directed to IPEA.
| Parliamentarians’ Help Desk | |
|---|---|
| The Parliamentarians’ Help Desk can assist with enquiries, providing advice and assistance in the interpretation and application of resources provided to a Parliamentarian, including the use of PEMS. | |
| Telephone | 02 6215 3542 |
| mpshelp@finance.gov.au | |
| Postal Address | Ministerial and Parliamentary Services Department of Finance One Canberra Avenue FORREST ACT 2603 |
| Staff Help Desk – MOP(S) Act Employees | |
| The Staff Help Desk can assist with queries relating to the terms and conditions of employment under the MOP(S) Act, including access to Online HR. | |
| Telephone | 02 6215 3333 |
| mpshelp@finance.gov.au | |
| Postal Address | Ministerial and Parliamentary Services Department of Finance One Canberra Avenue FORREST ACT 2603 |
Advice and Support Directors
| NSW, SA | |
|---|---|
| Advice and Support Director | Deesiree Kaufline |
| Telephone | 02 6215 3640 |
| deesiree.kaufline@finance.gov.au | |
| QLD, WA, NT | |
| Advice and Support Director | Sally Bower |
| Telephone | 02 6215 1373 |
| sally.bower@finance.gov.au | |
| VIC, TAS, ACT | |
| Advice and Support Director | Shane McGaughey |
| Telephone | 02 6215 3827 |
| shane.mcgaughey@finance.gov.au | |
| Assistant Secretary | |
| Assistant Secretary | Lauren Barons |
| Telephone | 02 6215 3403 |
| lauren.barons@finance.gov.au | |
Parliament House Office during Sitting Periods
MaPS has an office in Parliament House which is open during sitting weeks, staffed by a member of the Advice and Support Branch, to assist with enquiries.
| Parliament House Office | |
|---|---|
| Telephone | 02 6277 7040 |
| Location | The office is located on the Ministerial side of the Members’ Hall, adjacent to the Pool of Reflection. Parliament House Map |
| Hours of Operation | Monday 1pm to 5pm Tuesday to Thursday 9am to 5pm (closed 12pm to 1pm) |
Printing and Communications
Print ready copies of material to be vetted by MaPS against printing and communications can be emailed to:
| Pre-Printing | |
|---|---|
| MPSServiceCentre@finance.gov.au | |
| Payment of Invoices | |
| Telephone | 02 6215 3542 |
COMCAR
| COMCAR | |
|---|---|
| Client Liaison Manager | Donna Fiveash |
| Telephone | 02 6215 1617 (business hours) |
| comcar@finance.gov.au | |
| Further Information | COMCAR |
State and Territory Managers | Commonwealth Parliament Offices
The state offices can provide advice and assistance about electorate office accommodation and equipment, private-plated vehicles, as well as manage the Commonwealth Parliament Offices located in each capital city (except for Canberra).
ACT | Ministerial Wing Support
| Australian Capital Territory Office | Ministerial Wing Support Team | |
|---|---|
| Telephone | 02 6277 6087 0409 832 170 |
| ACT Office: M&PS-ACT@finance.gov.au Ministerial Wing Support: minwingsupport@finance.gov.au |
|
| Postal Address | Ministerial and Parliamentary Services Department of Finance One Canberra Avenue FORREST ACT 2603 |
| Physical Address | Suite M1.25 Parliament House CANBERRA ACT 2600 |
| Territory Manager | Stephen Frost |
NSW
| Sydney CPO | |
|---|---|
| Telephone | 02 8289 9900 0427 778 375 |
| M&PS-NSW@finance.gov.au | |
| Postal Address | Ministerial and Parliamentary Services GPO Box 36 SYDNEY NSW 2001 |
| Physical Address | Commonwealth Parliament Offices Level 21 1 Bligh Street SYDNEY NSW 2000 |
| Pre-Arrival User Guide | Sydney CPO Pre-Arrival Guide |
| State Manager | Sharon Brigden |
NT
| Darwin CPO | |
|---|---|
| Telephone | 08 8941 4133 0404 801 480 |
| MaPS-NT@finance.gov.au | |
| Postal Address | Ministerial and Parliamentary Services GPO Box 1622 DARWIN NT 0801 |
| Physical Address | Commonwealth Parliament Offices Level 10, NT House 22 Mitchell Street DARWIN NT 0800 |
| Territory Manager | Sage Allinson (A/g) |
QLD
| Brisbane CPO | |
|---|---|
| Telephone | 07 3001 8900 0419 679 246 |
| M&PSQld@finance.gov.au | |
| Postal Address | Ministerial and Parliamentary Services GPO Box 228 BRISBANE QLD 4001 |
| Physical Address | Commonwealth Parliament Offices Level 36, Waterfront Place 1 Eagle Street BRISBANE QLD 4000 |
| State Manager | Kayelene Evans |
SA
| Adelaide CPO | |
|---|---|
| Telephone | 08 8205 1000 0417 841 631 |
| M&PSSA@finance.gov.au | |
| Postal and Physical Address | Ministerial and Parliamentary Services Commonwealth Parliament Offices Level 13 100 King William Street ADELAIDE SA 5000 |
| State Manager | Ben Hooper |
TAS
| Hobart CPO | |
|---|---|
| Telephone | 03 6231 0734 0472 814 391 |
| M&PS-Tas@finance.gov.au | |
| Postal Address | Ministerial and Parliamentary Services GPO Box 519 HOBART TAS 7001 |
| Physical Address | Commonwealth Parliament Offices Level 13 188 Collins Street HOBART TAS 7000 |
| State Manager | Becky McLoughlin |
VIC
| Melbourne CPO | |
|---|---|
| Telephone | 03 9660 6600 0447 157 617 |
| M&PS-Vic@finance.gov.au | |
| Postal and Physical Address | Ministerial and Parliamentary Services Commonwealth Parliament Offices 4 Treasury Place EAST MELBOURNE VIC 3002 |
| State Manager | Mieke Dixon |
WA
| Perth CPO | |
|---|---|
| Telephone | 08 9260 5000 0418 896 106 |
| M&PS-WA@finance.gov.au | |
| Postal Address | Ministerial and Parliamentary Services GPO Box B58 PERTH WA 6838 |
| Physical Address | Commonwealth Parliament Offices Level 39, Exchange Tower 2 The Esplanade PERTH WA 6000 |
| State Manager | Rebecca Kuenen |
Department of Finance
Fringe Benefits Tax Help Desk
| FBT Help Desk | |
|---|---|
| Telephone | 02 6215 3542 |
| M&PS-fbthelpdesk@finance.gov.au | |
Parliamentary Expenses Management System (PEMS)
| Parliamentary Expenses Management System | |
|---|---|
| Registration and Log On | |
| Parliamentarian's Help Desk | 02 6215 3542 |
| mpshelp@finance.gov.au | |
Parliamentary Superannuation Team
| Parliamentary Superannuation Team | |
|---|---|
| Telephone | 02 6215 3676 or 02 6215 3789 |
| parlsuper@finance.gov.au | |
| Postal Address | Parliamentary Superannuation Team Superannuation Branch Funds and Superannuation Division Department of Finance One Canberra Avenue FORREST ACT 2603 |
Government and Network Services
| Government and Network Services | |
|---|---|
| Phone (business hours) | 02 6215 1800 |
| Phone (after hours) | Calls to 02 6215 1800 will be received by a live call answering service and forwarded to the duty technician |
| National Telepresence System bookings | www.telepresence.gov.au |
| servicedesk-gnsb@finance.gov.au | |
Employee Services
Comcare
| Comcare | |
|---|---|
| Telephone | 1300 366 979 |
| Website | www.comcare.gov.au |
Employee Assistance Program
Contracted Employee Assistance Program provider:
| JLT Assure | |
|---|---|
| Telephone | 1800 945 145 |
| info@assureprograms.com.au | |
| Book Online | EAP Appointment Request |
Salary Packaging
Contracted Salary Packaging provider:
| Smart Salary | |
|---|---|
| Telephone | 1300 476 278 |
| Website | www.smartsalary.com.au |
Superannuation
| PSSap | |
|---|---|
| Telephone | 1300 725 171 |
| Website | www.pssap.gov.au |
| PSS | |
| Telephone | 1300 000 377 |
| Website | www.pss.gov.au |
| CSS | |
| Telephone | 1300 000 277 |
| Website | www.css.gov.au |
WHS and Occupational Rehabilitation Services
Contracted WHS, Emergency Management and Occupational Rehabilitation Services provider:
| JLT | |
|---|---|
| Website | Incidents and hazards can be lodged with JLT online through the self-service portal powered by Skytrust |
| Telephone | 1300 418 288 |
| mops.safety@jlta.com.au | |
| Further Information | Skytrust Login User Guide |
Other Services
Australian Flags
| WA State Office | |
|---|---|
| Telephone | 08 9260 5000 |
| M&PS-WA-Stationery@finance.gov.au | |
Honours and Awards
| Honours Secretariat | |
|---|---|
| Telephone | 02 6283 3600 |
| Congratulatory Messages, Australian Awards and National Symbols | |
| Telephone | 02 6271 5601 |
| Applications for Congratulatory Messages should be sent to | Honours, Symbols and Territories Branch Department of the Prime Minister and Cabinet PO Box 6500 CANBERRA ACT 2600 |
Independent Parliamentary Expenses Authority
| Independent Parliamentary Expenses Authority | |
|---|---|
| Telephone | 02 6215 3000 |
| Website | www.ipea.gov.au |
IT Services
Department of Parliamentary Services
| 2020 Service Desk | |
|---|---|
| Telephone | 02 6277 2020 |
Contracted IT Training provider:
| Wizard Computer Training | |
|---|---|
| Telephone | 02 6162 2929 |
| Fax | 02 6162 2928 |
| wizard.act@wct.com.au | |
| Book training online | www.wct.com.au/eos |
Office Requisites and Stationery
Contracted Office Requisites and Stationery provider:
| Complete Office Supplies Pty Ltd (COS) | ||
|---|---|---|
| COS Customer Relations Team | Hours of Operation | Monday to Friday 8.30am to 5.00pm on a business day at the place where the deliverables are to be provided |
| Telephone | 1300 88 22 44 | |
| customerservice@cos.net.au | ||
| WA State Office | Telephone | 08 9260 5000 |
| M&PS-WA-Stationery@finance.gov.au | ||
Photographic Services
| AUSPIC | |
|---|---|
| Telephone | 02 6277 3342 |
Postage Meters and Ink Supplies
| Pitney Bowes | ||
|---|---|---|
| Help Desk Support | Telephone | 13 23 63 |
| Globalservicesaustralia@pb.com | ||
| Postage Meters and Ink Supplies | Telephone | 1300 015 356 |
| pitney_bowes_direct@pb.com | ||
Private Plated Vehicles
Contracted PPV provider:
| sgfleet | |
|---|---|
| sgfleet MaPS Manager | Marnie Isaac |
| Telephone | 03 6242 2102 |
| mpsvip@sgfleet.com | |
Property Services
Contracted Property Services provider:
| JLL | |
|---|---|
| Telephone | 1300 652 114 |
| Corrigo Online Portal | jll-woag.corrigo.com |
Records Management Advice
| National Archives of Australia | |
|---|---|
| Telephone | 02 6212 3937 |
| Records and Information Management Professionals Australasia | |
| Telephone | 07 3210 2171 |
| Fax | 07 3210 1313 |
| Website | Records and Information Management Professionals Australasia |
Toner Cartridge Recycling
| Close the Loop | |
|---|---|
| Telephone | 1800 242 473 |
Translating and Interpreting Service
The Free Interpreting Service is delivered by TIS National, on behalf of the Department of Home Affairs.
| Free Interpreting Service | |
|---|---|
| To Register | 1300 575 847 |
| To Access | 131 450 |
| Website | Free Interpreting Service for Parliamentarians |