Employee Assistance Program (EAP)

Last updated
02 April 2024

Sometimes we all need a little inspiration, support or extra motivation to be our best as we navigate our way through life. Did you know that you and your immediate family and household members have access to professional and confidential support through our EAP provider, TELUS Health. The service is free and can be accessed for any number of issues (no longer capped).

The EAP can be accessed to assist you with work and personal issues including:

  • conflict at work
  • work performance issues
  • personal and career direction
  • stress and pressure
  • anxiety and depression
  • personal trauma and grief
  • alcohol, drug or gambling problems
  • child and family concerns
  • marital and relationship problems
  • financial and legal problems

Support for First Nations people

A dedicated support line is available with a team of clinicians who either identify as, or who have in-depth cultural awareness and experience in supporting First Nations people. Call 1800 816 152 to book an appointment.

Telus Health also offer training packages for individuals and groups that can be delivered by a First Nations person and tailored to the needs of you or your office. Topics include conflict, change, resilience, leadership, communication and mental wellbeing. Please reach out to the WHS team on whs@pwss.gov.au or call 1800 747 977 (option 3) to discuss your needs.

Support for managers

The EAP also provides a Manager Support Program that can help you manage your team effectively and discuss complex challenges including:

  • mental health of people in your team
  • performance based conversations
  • managing conflict
  • supporting people through change and critical incidents

Accessing EAP

Contact Telus Health 24 hours per day, 7 days per week to schedule an appointment. Appointments can be made by phoning 1300 360 364 or online or alternatively call the support line for First Nations people on 1800 816 152.

All EAP services are confidential, with the following exceptions:

  • consent by the client
  • where there is a risk to the safety of the client, or others
  • comply with statutory duties (e.g. mandatory reporting)
  • comply with a court order or subpoena