Employee Assistance Program (EAP)

Last updated
26 April 2022

On 21 January 2023, Benestar replaces Assure as the Employee Assistance Program (EAP) provider for all Members of the Parliament (Staff) Act 1984 (MOP(S) Act) employees.

Assure will cease taking on new clients from 21 January 2023 and all existing clients will be able to continue to access sessions until 31 March 2023.

The Employee Assistance Program (EAP) is a work-based intervention program which aims to enhance the emotional, mental and general psychological wellbeing of MOP(S) Act employees and their immediate family and household members.

The EAP can be accessed to assist you with work and personal issues including:

  • conflict at work
  • work performance issues
  • personal and career direction
  • stress and pressure
  • anxiety and depression
  • personal trauma and grief
  • alcohol, drug or gambling problems
  • child and family concerns
  • marital and relationship problems
  • financial and legal problems

MOP(S) Act employees and their family/household members can access up to three free counselling sessions per issue. You are allowed up to two issues in a 12-month period.

If additional counselling is required, the provider will seek agreement from MaPS to continue the free service.

The EAP also provides a Manager Support Program that can help you manage your team effectively and discuss complex challenges including:

  • mental health of people in your team
  • performance based conversations
  • managing conflict
  • supporting people through change and critical incidents

All EAP services are confidential, with the following exceptions:

  • consent by the client
  • where there is a risk to the safety of the client, or others
  • comply with statutory duties (e.g. mandatory reporting)
  • comply with a court order or subpoena.

Accessing EAP

Contact Benestar 24 hours per day, 7 days per week to schedule an appointment. Appointments can be made by phoning 1300 360 364 or online