Parliamentary Workplace Support Service

Last updated
23 September 2021

All staff have a responsibility to ensure their workplace is safe and respectful.

The Parliamentary Workplace Support Service (PWSS) can assist you to establish a safe and respectful workplace, helping to embed positive relationships.

With a team of experienced Case Coordinators on hand, 24 hours a day, 7 days a week, the PWSS can work with you to identify ways to improve your workplace and prevent incidents from occurring. If something has already happened to you in the parliamentary workplace that has caused you serious harm, such as harassment, sexual harassment, sexual assault, assault, and serious and systemic bullying —the PWSS is available to support you.

The PWSS is a completely confidential service.

An experienced case coordinator can have a confidential conversation with you about what has happened and provide you with support and advice on your options.

You or someone else with your consent can contact the PWSS—by phoning 1800 PH PWSS (1800 747 977), by SMS to 0487 112 755, or by email to

You can also visit the PWSS office located in the Australian Parliament House, which is staffed from 8am to 6pm on non-sitting days and 8am to 8pm on sitting days. Meetings can also be arranged outside of these hours. Meetings can be arranged in person in our office space, offsite, or virtually.

If you are in immediate danger or for emergencies at Parliament House, please call 000.

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